Borrower FAQs

Find answers to common questions about multifamily and single-family rental real estate financing.

Current Reports

Top Markets for Multifamily Investment Report Fall 2025

As headwinds fade and transaction volume rises, market knowledge is a critical advantage to commercial real estate investors. The Arbor Realty Trust-Chandan Multifamily Opportunity Matrix analyzed a wide range of factors within the 50 largest U.S. metros to assess market strength and durability. From maturing, dynamic metros to affordable, opportunity-rich markets, our biannual report is a roadmap to the top locations for capital deployment.

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Bridge Lending Solutions: Efficient Financing for Savvy Sponsors

Sponsors today are increasingly choosing bridge lending solutions to capitalize on opportunities during the lease-up and stabilization phases, with multifamily completions projected to remain elevated through 2030. Bridge loans, when paired with a lender equipped to support your investment needs from construction through permanent financing, can effectively position borrowers for long-term success.

Investment

Special Report Fall 2025: Turning a Corner

After proving its resilience, the multifamily real estate sector is positioned to thrive in the next growth cycle. While uncertainties persist and risks remain, new federal policies and long-awaited interest rate relief have brought optimistic investors back to the table with a new sense of urgency.

Finance

Financing Workforce Housing: A Stable and Value-Add Investment

Fannie Mae and Freddie Mac, which operate under the Federal Housing Finance Agency’s Duty to Serve Plan, have made financing workforce housing a central component of creating more equitable and sustainable access to quality rental housing. With a wide range of programs and incentives now available, investors have been increasingly securing stable and valuable opportunities, which can also improve the lives of cost-burdened middle-income professionals.

Articles

Arbor Pitches Its Support to Charity Golf Outing on Long Island

Arbor takes pride in empowering employees to reach their full potential, helping to strengthen our clients and communities. With that aim, our company supported the Fifth Annual Smile Farms Invitational golf outing in Jericho, NY, on September 16, benefiting the Long Island-based non-profit dedicated to advancing opportunities for people with disabilities.

General: 800.ARBOR.10

In-House Loan Servicing

Our personal commitment to you is for the life of every loan and beyond, ensuring you receive the highest level of client satisfaction.

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A multifamily loan closing is only the first stage in Arbor’s relationship with borrowers. Our experienced in-house multifamily servicing and asset management teams extend the financial partnership with our clients, assisting through the lifecycle of all loans. Arbor’s servicing division currently oversees a multibillion-dollar portfolio of assets across the multifamily and commercial real estate sector and our unique structure and exemplary level of customer service allow us to see to our clients’ needs year after year, and deal after deal.

ARBOR Servicing & Asset Management Distinctions

  • Rated Commercial Mortgage Loan Primary and Special Servicer by S&P Global Ratings with an above Average Rating
  • Member of S&P Global Ratings Select Servicer List
  • Rated Commercial Primary Servicer and Commercial Special Servicer by Fitch Ratings

Servicing & Asset Management Team

Based in Tonawanda, NY, Arbor’s Servicing and Asset Management group has demonstrated ability to proactively manage the company’s serviced portfolio. The group proudly boasts an average of 27 years of dedicated commercial mortgage servicing experience through the historical fluctuations of the real estate cycle. The division also continues to advance in step with our borrowers’ unique needs, most recently through the introduction of a borrower-focused online portal, where users can easily access their loan information and obtain quick answers to their questions.

Arbor services a multibillion-dollar portfolio consisting of thousands of multifamily and commercial real estate loans for a multitude of investors, including Fannie Mae, institutional entities, Wall Street firms, private mortgage holders and affiliates. Diverse in nature and scope, our nationwide serviced portfolio includes mezzanine financing, permanent deals, construction/funded-forward products, REIT/securitized transaction loans and HUD-insured projects.

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