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GENERAL: 800.ARBOR.10

In-House Loan Servicing

Our personal commitment to you is for the life of every loan and beyond, ensuring you receive the highest level of client satisfaction.

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A multifamily loan closing is only the first stage in Arbor’s relationship with borrowers. Our experienced in-house multifamily servicing and asset management teams extend the financial partnership with our clients, assisting through the lifecycle of all loans. Arbor’s servicing division currently oversees a multibillion-dollar portfolio of assets across the multifamily and commercial real estate sector and our unique structure and exemplary level of customer service allow us to see to our clients’ needs year after year, and deal after deal.

ARBOR Servicing & Asset Management Distinctions

  • Rated Primary Commercial Loan Servicer by Standard and Poor’s with an above average rating
  • Member of Standard & Poor’s Select Servicer List
  • Rated Primary Commercial Loan Servicer and Loan Level Special Servicer by Fitch Ratings

Servicing & Asset Management Team

Based in Depew, NY, Arbor’s Servicing and Asset Management group has demonstrated ability to proactively manage the company’s serviced portfolio. The group proudly boasts an average of 27 years of dedicated commercial mortgage servicing experience through the historical fluctuations of the real estate cycle. The division also continues to advance in step with our borrowers’ unique needs, most recently through the introduction of a borrower-focused online portal, where users can easily access their loan information and obtain quick answers to their questions.

Arbor services a multibillion-dollar portfolio consisting of thousands of multifamily and commercial real estate loans for a multitude of investors, including Fannie Mae, institutional entities, Wall Street firms, private mortgage holders and affiliates. Diverse in nature and scope, our nationwide serviced portfolio includes mezzanine financing, permanent deals, construction/funded-forward products, REIT/securitized transaction loans and HUD-insured projects.

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