Borrower FAQs

Borrowers can monitor their loan status through Arbor’s online borrower portal, Arbor Loan Express (ALEX), which provides real-time updates on application progress and loan milestones. For loans in servicing, ALEX also offers 24/7 access to account information, payment history, and important loan documents.

To ensure a best-in-class experience, Arbor services the majority of loans we originate through an in-house servicing platform that gives our borrowers direct access to their loan origination’s team. Our servicing platform includes payment processing, escrow management, and ongoing borrower support for the life of the loan.

Arbor provides financing for single-family rental (SFR) and build-to-rent (BTR) properties through multiple product lines. Our agency programs include specific structures designed for these asset types. We also offer bridge and permanent financing solutions tailored to the unique characteristics of SFR and BTR investments.

Arbor offers both fixed and floating rate options across our product suite. Many of our products provide borrowers with the flexibility to choose the rate structure that best aligns with their investment strategy.

Arbor, a real estate investment trust and direct lender, has originated billions in multifamily loans since 1993. Our team’s entrepreneurial approach has enabled Arbor to consistently rank as a top multifamily lender, including as a Fannie Mae Top 10 DUS® lender since 2007 and a repeat Top 5 Freddie Mac Small Balance Loan Lender.

To begin growing a financial partnership with Arbor, click here, enter a few details about your property, and a member of our expert Originations team will be in touch shortly.

Arbor has office locations across the country and originates loans in all 50 states. We have experience and expertise in major multifamily markets and actively lend in secondary and tertiary markets.

Arbor’s requirements for experience with multifamily ownership vary by product type and loan structure. Our team evaluates each borrower’s overall qualifications, including financial strength, property management capabilities, and relevant real estate experience, when determining eligibility.

While documentation and requirements vary for each loan product, we recommend reviewing this Arbor article on how to prepare commonly required items, streamline the application process, and expedite the loan approval timeline.

Arbor partners with Fannie Mae, Freddie Mac, and the Federal Housing Administration (FHA) to offer multifamily borrowers personalized financing solutions through a comprehensive product suite, including Conventional, Small Loans, Manufactured Housing, Moderate Rehab, Cooperative Apartment Financing, and Proprietary Preferred Equity behind Freddie Mac Conventional loans.

Through Arbor’s structured business segment, we offer flexible and customizable solutions for multifamily and SFR/BTR investors, including Bridge, CMBS, Mezzanine/Preferred Equity, Arbor Private Construction, and Arbor Private Label. Our non-agency financing is designed for transitional or value-add properties and can complement other product lines available through Arbor.

To learn more about current rates and Arbor’s competitive pricing, get in touch with our Originations team: https://arbor.com/get-in-touch/